Please note: The Elite Group is not responsible for any packages that have been confirmed delivered. If need be, we are happy to assist in filing a claim with the appropriate shipper, however, we are not responsible for replacing any merchandise that has been misplaced/stolen. We strongly encourage individuals who reside in an apartment or other multi-home residence, to have your items shipped to your workplace or another secure location.

We want to hear from you!
If you have any questions, concerns or general comments, please contact us at The Elite Group at 
800-784-9666 x107 or by email at erika@theelitegroup.net.

When ordering embroider items, please allow 3-4 weeks for production.
If you need your items by a particular date, please note the date in the checkout and we will do our best to meet your needs.

Due to the enhanced offering and level of customization, all sales are final.

Should you have an item that you feel is defective, please contact Erika Flemming at 920-351-9977 x 107.

This site is owned by The Elite Group and operated on behalf of Pierce Manufacturing.